Frequently
Asked Questions
Website
Questions:
I
can't add items to my shopping cart. If your browser is set to
refuse cookies, your shopping cart may report that it is empty. Our site
uses cookies to keep track of the items in your shopping cart. If cookies
are turned off, then the shopping cart feature will not work for you. If
this is the case, your have two options. You can set your browser to
accept cookies and you will be ready to start shopping. To learn more
about adjusting cookie settings, please refer to the help contents of your
Internet browser and search for "cookies".
I can't delete
items from my shopping cart If you cannot delete items from
your shopping cart, you may be experiencing a cache problem. This means
that when you attempt to delete the item(s) in your shopping cart, your
request isn't registering in your computer's cached memory. This problem
can be solved by clicking on the "Refresh" or "Reload" button on the top
navigation bar of your browser. If you are still having trouble, you need
to delete your cookies, and try again. To learn more about deleting
cookies, please refer to the help contents of your Internet browser and
search for "cookies".
How soon will my order be
shipped? We pride ourselves on prompt and accurate shipping of
all orders. Orders will be mailed within 48 hours of
purchase.
My order arrived damaged. What should I
do? All shipments are fully insured, and damaged merchandise
will be replaced promptly. If a package appears damaged at the time of
delivery, you have the right to refuse it. If you discover the damage
after opening the box, do not dispose of original shipping cartons or the
damaged merchandise as examination by the carrier's inspectors may be
necessary.
USPS Shipments: If a Parcel Post package arrives
damaged, have a local postal clerk verify the damage, then notify
us.
UPS Shipments: Should damage occur in a UPS shipment,
notify UPS immediately at 800-PICK-UPS and then email
us.
What is your return policy? All products
that we sell carry our complete guarantee of satisfaction. If for any
reason you're not completely satisfied, you can return it within 14 days
of receipt of the merchandise. We will give you an exchange or refund
(excluding freight). If you are dissatisfied, please email beau@beau-daciouspawsupplies.com .
We want to make it right! Please indicate what items you are returning and
the reason for the return. Restrictions: We regret that personalized items
and videos cannot be returned unless there is a defect in
workmanship.
When can I expect my
order? Delivery can occur next day or
take up to 5 business days after your order has shipped, based on
your exact location.
Shipping
Confirmations: Once your order has shipped, you will receive
a shipping confirmation email with a link that will enable you to see the
location of your order and its and anticipated delivery
date.
How can I pay for my
order? You have several payment
options: Credit Cards: We accept Visa, MasterCard, Discover, and American
Express. By Check: You may pay with either a personal or business check
made out to Beau-dacious Paw Supplies. After you have submitted your
order, you will receive an order number. The order number should be
written on the memo line of the check and mailed to:
Beau-dacious
Paw Supplies, LLC P.O. Box 230841 Centreville, VA 20120
As
soon as the check clears your order will be shipped. We will cancel any
orders placed that are not in receipt of a check within two
weeks.
Payment via certified check or money order will avoid the
clearing period required.
Is there a minimum order
size? There is no minimum order size.
What are
your shipping rates?
Our regular shipping rates are as
follows:
|
Order
Amount
$0.01 - $19.99 |
Shipping Cost
U.S.
Residents
$6.95 |
Shipping Cost
International
N/A
|
|
$20.00 - $39.99 |
$9.95 |
N/A |
|
$40.00 - 49.99 |
$12.95 |
N/A |
|
$50.00 - $59.99 |
$15.95 |
N/A |
|
$60.00 & Over |
FREE |
N/A |
International Shipping:
If you live outside the U.S. and want to
place an order, please contact us.
How do I track my order and check its
status?
When we ship your order, you will receive a
Shipping Confirmation email with a link so that you can track the location
of your order and see the anticipated delivery date.
If you have
any questions regarding tracking, please email us at beau@beau-daciouspawsupplies.com .
|