I can’t add items to my shopping cart.
If your browser is set to refuse cookies, your shopping cart may report that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, your have two options. You can set your browser to accept cookies and you will be ready to start shopping. To learn more about adjusting cookie settings, please refer to the help contents of your Internet browser and search for "cookies".

I can’t delete items from my shopping cart
If you cannot delete items from your shopping cart, you may be experiencing a cache problem. This means that when you attempt to delete the item (s) in your shopping cart, your request isn’t registering in your computer’s cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your browser. If you are still having trouble, you need to delete your cookies, and try again. To learn more about deleting cookies, please refer to the help contents of your Internet browser and search for "cookies".

How soon will my order be shipped?
We pride ourselves on prompt and accurate shipping of all orders. Orders will be mailed within 48 hours of purchase.

My order arrived damaged. What should I do?
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.

USPS Shipments:  If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.

UPS Shipments:  Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then email us.

What is your return policy?
All products that we sell carry our complete guarantee of satisfaction. If for any reason you’re not completely satisfied, you can return it within 14 days of receipt of the merchandise. We will give you an exchange or refund (excluding freight). If you are dissatisfied, please email beau@beau-daciouspawsupplies.com . We want to make it right! Please indicate what items you are returning and the reason for the return. Restrictions: We regret that personalized items and videos cannot be returned unless there is a defect in workmanship.

When can I expect my order?
Delivery can occur next day or take up to 5 business days after your order has shipped, based on your exact location. 

Shipping Confirmations:
Once your order has shipped, you will receive a shipping confirmation email with a link that will enable you to see the location of your order and its and anticipated delivery date.

How can I pay for my order?
You have several payment options: Credit Cards: We accept Visa, MasterCard, Discover, and American Express. By Check: You may pay with either a personal or business check made out to Beau-dacious Paw Supplies. After you have submitted your order, you will receive an order number. The order number should be written on the memo line of the check and mailed to:

Beau-dacious Paw Supplies, LLC
P.O. Box 230841
Centreville, VA 20120

As soon as the check clears your order will be shipped. We will cancel any orders placed that are not in receipt of a check within two weeks.

Payment via certified check or money order will avoid the clearing period required.

Is there a minimum order size?
There is no minimum order size.

What are your shipping rates?

Our current shipping rates are as follows:

Order Amount $0.01 - $19.99	Shipping Cost U.S. Residents $6.95	Shipping Cost International $9.95
$20.00 - $39.99	$9.95	$12.95
$40.00 - 59.99	$12.95	$15.95
$60.00 - $74.99	$15.95	$18.95
$75.00 & Over	FREE	$21.95